Shipping policy

At Zenovia essentials, we are committed to providing an exceptional shopping experience for our customers, including clear and straightforward shipping policies. We offer free shipping on all orders within Canada.

Shipping Locations

This shipping policy applies to orders shipped within Canada

Delivery Times

  • Order cutoff time: 5:00 PM (EST), Monday to Friday. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.

  • Order handling time: 1 to 2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.

  • Transit time: 6 to 8 business days (Monday to Friday).

  • Estimated delivery time: 7 to 10 business days.

Carrier Services

We partner with the following reliable carriers for deliveries within Canada:

  • Canada Post

  • DHL Express

  • UPS

  • Purolator

Shipping Costs

  • Free Shipping: All orders within the Canada qualify for free shipping, with no minimum order requirement.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Order Tracking page.

Questions?

Visit our FAQs page or contact our customer services.

Contact Information

Contact Information:
Store Name: Zenovia Essentials

Email: Info@zenoviaessentials.ca
Phone: (236) 314-2083

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

We do our best to reply to your e-mail within 1–2 business days.